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24/7 Monitoring · Rapid Response

Expert support for the systems that run your building

Sascon designs, implements and monitors network infrastructure, AV equipment, automation, lighting, BMS and fire systems — and this portal is where you get help fast when something needs attention.

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Submit a TicketGet help from our support team
Knowledge BaseGuides & troubleshooting articles
System StatusLive monitoring & uptime
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24/7System Monitoring
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What We Support

One team, every system in your building

Sascon designs, implements and monitors the technical systems that keep a building running — and stands behind every install with responsive, expert support.

Network Infrastructure

Design, cabling, switching, wireless and structured cabling — built to perform and monitored continuously for uptime.

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AV Equipment

Boardroom, auditorium and venue AV — displays, audio, video conferencing and control systems, professionally installed.

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Automation

Smart building and home automation — integrated control of systems for comfort, security and efficiency.

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Lighting Control

Scene-based and scheduled lighting control systems — designed for energy efficiency and ease of use.

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Building Management (BMS)

Centralised monitoring and control of HVAC, power and building systems — with 24/7 alerting.

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Fire Systems

Fire detection and alarm systems — continuously monitored with real-time alerting the moment a fault or alarm is triggered.

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Design · Implement · Monitor

Support that starts before we ever leave site.

Every system Sascon installs is backed by ongoing monitoring and a dedicated support portal — so issues are caught early, and when you do need help, our team already knows your setup.

Networks AV Equipment Automation Lighting BMS Fire Systems + More
Our Monitoring Platform

Powered by NOVA — built in-house

Every claim we make about 24/7 monitoring is backed by NOVA, the network and systems monitoring platform our own team designed, built and maintains — purpose-built around how the systems we install actually need to be watched, not a generic off-the-shelf tool.

Live Topology Mapping

NOVA builds its own topology of your network and tracks where data is actually flowing — so we see the whole picture, live, not just isolated alerts.

Real-Time Device Health

Continuous polling of device and port status, traffic and uptime across every system we monitor — around the clock, not on a spot-check schedule.

Instant Alerting

The moment something needs attention, our team is notified — often before you notice anything's wrong on site.

Built & Maintained In-House

NOVA is developed and run by the Sascon team, so it evolves around how we actually support your systems — with fixes and improvements shipped directly by the people who built it.

Something not working right?

Submit a ticket and our support team will get back to you promptly.

Submit a Support Ticket
Home / Services

What We Support

Sascon designs, implements and monitors technical systems across six core disciplines — plus custom integrations built around what your building needs.

Network Infrastructure

Structured cabling, switching & wireless
Design
  • Network architecture & capacity planning
  • Structured cabling layout
  • Wireless coverage planning
Implementation
  • Switch & router installation
  • Cabling & termination
  • Access point deployment
Monitoring
  • 24/7 uptime & performance alerts
  • Bandwidth & capacity monitoring
  • Proactive fault detection

AV Equipment

Displays, audio, video conferencing & control
Design
  • Boardroom & venue AV design
  • Signal flow & equipment specification
  • Control system UX design
Implementation
  • Display & projector installation
  • Audio & conferencing setup
  • Control system programming
Monitoring
  • Device health monitoring
  • Remote diagnostics
  • Scheduled maintenance checks

Automation

Smart building & integrated control
Design
  • Automation scope & system mapping
  • Integration & protocol planning
  • User scene & scenario design
Implementation
  • Controller & sensor installation
  • System integration & programming
  • App & interface configuration
Monitoring
  • Automation health & rule monitoring
  • Connectivity alerts
  • Firmware & update management

Lighting Control

Scene-based & scheduled lighting
Design
  • Lighting control layout
  • Scene & schedule planning
  • Energy efficiency modelling
Implementation
  • Dimmer & controller installation
  • Sensor & switch deployment
  • Scene programming
Monitoring
  • Fault & fixture monitoring
  • Schedule verification
  • Energy usage reporting

Building Management (BMS)

Centralised monitoring & control
Design
  • BMS architecture & points list
  • HVAC & power integration planning
  • Alarm & alert strategy
Implementation
  • Controller & sensor installation
  • System integration
  • Dashboard configuration
Monitoring
  • 24/7 alarm monitoring
  • Trend analysis & reporting
  • Preventive maintenance alerts

Fire Systems

Detection, alarm & panel monitoring
Design
  • Detector & zone layout planning
  • Compliance & coverage assessment
  • Panel & escalation strategy
Implementation
  • Panel & detector installation
  • Wiring & zone commissioning
  • Sensor calibration & testing
Monitoring
  • 24/7 alarm monitoring
  • Fault & battery-health detection
  • Compliance & test-log reporting
And More

Custom systems & integrations

Have a system that doesn't fit neatly into the categories above? Sascon designs and supports custom smart-building integrations too — get in touch and we'll scope it with you.

Talk to Us
How We Work

Design. Implement. Monitor.

1

Design

We assess your site and requirements, then design a system built around how the building actually operates.

2

Implement

Our technicians install, integrate and commission every system, with clear handover documentation.

3

Monitor & Support

Every install is backed by 24/7 monitoring and this support portal — so we're already watching before you notice a problem.

Home / Knowledge Base

Knowledge Base

Guides and troubleshooting articles across every system Sascon supports. Can't find what you need? Submit a ticket and we'll help directly.

All Articles Network AV Equipment Automation Lighting BMS Fire Systems
Network

My Wi-Fi has a dead zone in part of the building

How to identify weak-coverage areas and what information to include when logging a ticket for a site survey.

4 min read
 Network

A network port has stopped working

Quick checks to run before logging a ticket — cable, link lights, and how to identify the port/switch location.

3 min read
 AV Equipment

Boardroom display shows "No Signal"

Common causes — source selection, cable connection and control system reboot steps to try first.

3 min read
 AV Equipment

No audio during video conferencing calls

Checking input/output device selection on the room's conferencing system before escalating to support.

4 min read
 Automation

The automation app won't connect to the system

Steps to check your network connection and app permissions before logging a connectivity ticket.

3 min read
 Automation

A saved automation scene isn't triggering

How to check schedule settings and sensor status before submitting a support ticket.

3 min read
 Lighting

Lights aren't dimming to the correct level

Calibration basics and what to check on the wall control before logging a ticket.

3 min read
 Lighting

Lighting schedule is running at the wrong time

Checking time zone and daylight-saving settings on your lighting controller.

2 min read
 BMS

A BMS alarm keeps triggering repeatedly

What repeated alarms usually indicate, and the details to include in your ticket for a faster diagnosis.

4 min read
 BMS

An HVAC zone is reading the wrong temperature

Sensor placement issues and calibration checks before logging a maintenance ticket.

3 min read
 Fire Systems

The fire panel is showing a fault light

Checking zone indicators and common fault causes before escalating — and when to call the support line instead of logging a ticket.

3 min read
 Fire Systems

A smoke detector keeps triggering false alarms

Common causes of nuisance alarms in a single zone, and what to check before logging a ticket.

3 min read

No articles match your search

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Home / System Status

System Status

Live status of the systems Sascon monitors, watched around the clock by NOVA, our in-house monitoring platform. Subscribe for updates, or submit a ticket if you're seeing an issue not reflected here.

All Systems Operational

Last checked just now · monitored continuously, 24/7

Network MonitoringSwitching, wireless & connectivity
Operational
AV Systems MonitoringBoardroom & venue AV device health
Operational
Automation PlatformSmart building & integration control
Operational
Lighting Control SystemsScene & schedule control
Scheduled Maintenance
BMS MonitoringHVAC, power & building alarms
Operational
Fire Systems MonitoringDetection, alarm & panel network
Operational
Support Ticketing SystemThis portal & ticket notifications
Operational
A Look Inside NOVA

What we're watching, in real time

A few views from NOVA itself — illustrative data shown, since this platform runs on our clients' live systems.

NOVA dashboard showing system status categories and recent alerts

Live system overview

Every monitored category — network, power, fire, BMS, AV, access — at a glance, with real-time alerts underneath.

NOVA topology map tracing devices back to the core gateway

Live topology mapping

NOVA builds its own map of how everything connects, down to individual switches and end devices.

NOVA critical alert notification

Instant alerting

Alerts land the moment something needs attention — often before anyone on site notices.

Get status updates by email

Design concept only — this subscribe form doesn't submit anywhere yet.

Home / Submit a Ticket

Submit a Support Ticket

Tell us what's happening and our team will get back to you. For urgent, safety-related issues, please call our support line directly.

Ticket Details

Fields marked * are required.

Priority

We aim to respond within one business hour during support hours.

Urgent or safety-related?

For issues affecting safety or critical systems, call our support line directly rather than waiting on a ticket response.

+27 (0)10 161 0300

What happens next

Once submitted, your ticket goes straight to our support team. Typical response times:

  • Urgent: within 1 hour
  • High: within 4 hours
  • Medium: within 1 business day
  • Low: within 2 business days
Home / Contact

Contact Sascon

Reach out for new projects, general questions, or support — whichever fits, we'll route you to the right person.

Call Us

Support & general enquiries
+27 (0)10 161 0300

Email Us

Support tickets
support@sasconsa.com

Already a client?

For fastest response on an existing system, submit a support ticket instead — it routes straight to our team with all the context they need.

Submit a Ticket